Refund Policy for Bedudu Systems
Effective Date: 16 Octoebr 2024
At Bedudu Systems, we strive to ensure customer satisfaction with our software services. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions to our platform. Please read it carefully before subscribing to our services.
1. No Refunds on Subscription Fees
All subscription fees for Bedudu Systems are non-refundable once paid, except in cases outlined below. This includes monthly, quarterly, semi-annual, and annual subscriptions. We recommend that you review the terms of the service and utilize any available free trial period before committing to a subscription plan.
2. Refunds for Service Disruptions
In the event that Bedudu Systems experiences prolonged downtime or service disruptions beyond our control that significantly affect your ability to use the software, we may offer prorated credits or refunds based on the severity and duration of the disruption. Any refunds or credits issued will be at our discretion.
3. Duplicate or Incorrect Payments
If a duplicate payment or an incorrect charge is made, we will issue a full refund for the duplicate or incorrect payment upon verification. Please contact us immediately if you believe you’ve been charged in error, and provide any relevant transaction details for us to investigate.
4. Cancellation of Subscriptions
You can cancel your subscription at any time. Upon cancellation, your access to Bedudu Systems will continue until the end of the current billing cycle (month, quarter, or year depending on your subscription). No refunds will be issued for the remainder of the billing period after cancellation.
5. Exceptional Circumstances
In exceptional cases, such as a documented medical or financial hardship, you may request a refund. We review such requests on a case-by-case basis and do not guarantee a refund. To submit a request, please contact us at hello@kufuzi.com.pg with relevant details.
6. How to Request a Refund
If you believe you are eligible for a refund, please contact us at:
Email: hello@kufuzi.com.pg
Website: www.kufuzi.com.pg
Include the following information in your request:
- Your full name and business name
- The email address associated with your account
- The reason for your refund request
- Details of any disputed charges
We aim to respond to all refund requests within 5 business days. If approved, refunds will be processed within 10 business days and returned to the original payment method.
7. Changes to the Refund Policy
Bedudu Systems reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: hello@kufuzi.com.pg
Website: www.kufuzi.com.pg
